The process is:

First step – Diagnosis

We help the organization identify problems that may interfere with its effectiveness and assess the underlying causes. This is usually done by examining its mission, goals, policies, structures and technologies; climate and culture; environmental factors; desired outcomes and readiness to take action and through key informant interviews or formal surveys of all members.

Second step – Action planning

Strategic interventions for addressing diagnosed problems are developed and the organization is engaged in the action planning process to assess the feasibility of implementing different change strategies that lead to action.

Third step – Intervention

The steps are specified and sequenced, progress monitored, and stakeholder commitment is cultivated.

Fourth step – Evaluation

We assess the planned change efforts by tracking the organization’s progress in implementing the change and by documenting its impact on the organization.